What to do if the contractor refuses to address snags

If a contractor refuses to return and sort snagging items, it’s frustrating—but you’re not powerless. The key is to move from informal chasing to a structured, evidence-led process that (a) gives them a fair opportunity to put things right and (b) protects your...

What to do if my Level 3 Survey advises me to walk away

Seeing the words “you may wish to reconsider” or “we advise caution / you should consider withdrawing” in a Level 3 Survey can be a real shock—especially if you’ve mentally moved in already. But it’s important to remember what a Level 3 Survey is for: to protect you...

What should I do when I receive my Level 3 Survey?

Receiving your Level 3 Survey can feel overwhelming—especially if it’s detailed (and it should be). The key is to treat it as a decision tool and a risk management plan, not a list of everything that’s “wrong”. Below is a structured, practical way to work through your...

What sets our Schedule of Condition reports apart

A Schedule of Condition report is only valuable if it can be relied upon later—when memories have faded, emotions may be running high, and decisions need to be made quickly and fairly. The difference between an average report and an excellent one is rarely the number...